Trade In
If you’ve already sent in your Clean Out, rest assured it will be processed and any eligible payouts will be issued.
New Clean Out labels through OAK+FORT are no longer available.
Together with their partners, ThredUp is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Items that are still in good shape, but don’t meet ThredUp’s quality standards are evaluated for inclusion in ThredUp’s Rescues program. Items that don’t qualify for listing or Rescue Boxes are reused or responsibly recycled by ThredUp’s vetted network of textile recycling and reuse partners.
You can view information regarding a specific Clean Out Kit and get updates here. We will also keep you updated every step of the way via email. You will receive notifications when we receive your kit, when your items are processed, and when your payment is issued.
Once you’ve mailed your kit, it can take up to 3 weeks to be delivered to ThredUp. Once your kit is received, it will take up to 4 weeks to process your kit.
The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Some value brands are ineligible for a payout, but you can still feel good about sending them in. See a list of ineligible brands here.
Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). If you choose Return Assurance, those fees will be automatically deducted from any earnings.


Each item has a 14-day return window. If your item is returned, it will be relisted and continue its consignment window. You will be paid out after the item sells if it is not returned for the second time.
If you would like any of your items returned to you, please contact oakandfort@thredup.com and we can start the reclaim process. There is a small shipping fee for reclaimed items. Here’s how to get the most of your next Clean Out experience: Send in popular brands our thrifters know and love. Ensure items are in excellent condition. Only send clean and freshly laundered items. Don’t send items from our banned categories list.
Contact
Reach out to us at oakandfort@thredup.com. Please note that all OAK + FORT Clean Out customer service questions will be handled via this email.
ThredUp is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes, and accessories.